Frequently Asked Questions
1
Account
* Can i change My Username?

No, you cannot.
Everything you can change in your account is in your account settings page.

 

* How is activity measured?

Since this is a PTC, activity is defined by advertisements' visualization.
All other features on our site are optional and won't be considered for activity purposes.

 

* Can I transfer the money out of the Purchase balance?

No, you cannot.

All balances (except for the main balance) have their own purpose.
The Purchase balance is used to pay the costs of managing referrals (renting, extending, recycling, AutoPay, etc) and cannot be used for any other purchase nor can it be cashed out.

 

 

2
Forum

* What's a forum warning?

Whenever a user violates section 1 of our terms of service, he/she will get a warning.
Depending on the severity of the message posted, it can last from one day to one year or it can even be a permanent one.
After three warnings the access to the forum is blocked.

 

* Why can't I see older topics/posts?

There are two possibilities:

1) You have defined a short period in your personal settings. You can always select a longer one.

2) Previous content in certain sub-forums is usually removed to avoid clutter.

3
Referrals

* How do I enable / disable AutoPay?

After you've logged in, on the left menu, click on "Rented" under "Referrals". This will take you to your rented referral's list.

All you have to do now is click on "Enabled" or "Disabled" option next to AutoPay (shown on the top of the listing) to toggle its status.

 

* What is AutoPay?

If you have AutoPay enabled, on the first click a referral makes per day, you'll pay to keep that referral for an extra day.
If the referral does not click, you won't pay for another day.

So, imagine you rented 500 referrals by spending $100 for a month's rent.
Instead of paying $100 again at the next due date (yes, it hurts), you can pay for them daily.
In the end, you'll save $15 and you'll never run out of referrals (*).
Also, you don't have to worry about the due date (*).
While it's easier to pay this way, it's also cheaper for you because you save 15% of a whole month's rent.

Basically, you'll pay one day in advance to your referral's due date.

The value for each referral/day will be deducted from your rental balance.
If your rental balance has insufficient funds, it will deduct from your main balance.
If both balances have insufficient funds, it won't be triggered and will only work again when one of the balances has enough funds.

(*) Please keep in mind that while you may have AutoPay activated, it's only triggered for referrals that have 20 or more days left until the next payment. This value is smaller for some Golden Packs.

 

* How do I receive commissions from my direct referrals' purchases?

You'll receive commission from your direct referrals' purchases based on these simple rules:

  • The purchase has to be made using any of our payment processors.
  • The purchase has to be made in an amount of $10 or higher.
  • It will be available for purchases of any kind of service except for advertisement services.
  • The commission will be credited to your main balance 90 days after the purchase.
  • A commission will be canceled if the respective purchase is reversed for any reason and restored if the reversed purchase is also restored.
  • A commission won't be credited after the 90 days if the user that made the purchase is not your referral anymore or has his/her account suspended.
  • A commission won't be processed if the purchased service is under a promotional period or with a temporary discount.

 

* One or more direct referrals has disappeared.

Whenever a user has his/her account permanently suspended and that user is someone's direct referral, it is removed from the referrer.

 

* For how long do I rent referrals?

You always rent referrals for 30 days.

You can always extend them for periods in 15 days blocks or daily using AutoPay.

This is done to avoid clutter as a permanently suspended account cannot be restored.

 

* How to rent referrals?

First, go to your account summary by clicking on your username.

If you don't have available funds in your purchase balance, click the "Purchase Balance" link in your account summary page and you'll find options on how to add funds to it.
If you need to know how much you'll need, just follow the next step.

On the top of your click charts, you'll see a "Rent Referrals" button. Click on it.

You'll be presented with the available packs to rent.
Just hover your mouse cursor over the available packs to know its value.

Pick a available pack and confirm. The referrals will then be added to your account.

 

* Where is my referral link?

To get your referral link, follow these steps:

  • Go to your account by clicking your myaccount.
  • Click on "Banners" on the left menu.
  • Right click the link you need and copy it.


You can choose any of the banners in that page.

4
Advertisement

* I bought clicks but I didn't receive them

First, don't forget that the clicks will only be available in your account within 24 hours after we get the purchase's confirmation.

You can go to your advertisement's settings page where you should be able to see how many hours (approximately) remain until the clicks are credited.

If you don't see that time and you still don't have the clicks credited, most likely your purchase wasn't confirmed. In this case, please check the purchase's FAQ for more information.

 

* Another user with my IP address has already seen the advertisement in the last 24 hours

We only allow advertisements to be credited once using the same IP address in 24 hours.

Dynamic IP addresses are delivered randomly based on a geographical location.
This means that the IP you have today may have been someone else's IP yesterday or a few hours ago.

Some other probable causes may be:

  • Some ISPs (Internet Service Providers) give the same IP address to more than one user usually by using a proxy.
  • You're using a shared network environment (such as a school, an office, a cybercafe or even a building's network) where all computers share the same internet IP address.
  • You have an unsecured wireless network and someone near you may be using your internet access without your consent.

 

* I get a warning that I must click all advertisements to get credited for my referral's clicks

We have a rule that helps all users with referrals to be active, including you.
As you like to see your referrals active, so your referrer does.

According to Terms of Service, the clicks you win from referrals are directly related to the clicks you make.
If you click at least 4 advertisements you'll receive all clicks made from your referrals.
If you click below that, the maximum you will receive is only the amount of clicks you've made multiplied by the number of referrals you have.
The referral clicks will be calculated based on the clicks you made on the previous day.
These calculations are based on the server time which can be seen in the "View Advertisements" page.

This basically means that you need to click by the server's time everyday and not by your own time (unless you live in the same time zone).

 

* What is the click reset time?

You can only be credited by the same advertisement once each 24 hours.
Imagine your click reset time (shown at your own local time) as your midnight.

This means that after that time, another period of 24 hours will count so that you can be credited by viewing the advertisements.

This reset time is set randomly for each user upon registration and cannot be modified under any circumstances.

 

* Why do I see few advertisements?

Some advertisements are displayed worldwide while some are filtered demographically.

A demographic filter is a tool for an advertiser to choose which countries are allowed to view the exposed advertisement. This is an optional tool.

So, you'll see all worldwide advertisements (unfiltered) and the advertisements for your country (demographically filtered).

5
Payments

* Can I cashout to an unverified Payza / Paypal account?

Yes, you can cashout to an unverified Payza, or Paypal account but it's your responsibility to check in advance if that account can receive payments.

Remember that for purchases, Payza accounts need to be verified.

 

* I've cashed out and haven't received it

First, shut down the panic alert.
Done? Ok, let's continue...

Whether you've cashed out to Payza or Paypal these causes are similar between both:

  • Accept the payment: Sometimes users have to accept payments before they actually get them credited to their accounts.
    Just follow the instructions on the email you received from your payment processor or the instructions in your account's movements.

  • Verify the email address: Even though you have to confirm your email address when cashing out, there are times that a "whatever" button would work better than a "yes" one. If you have cashed out to the wrong email address, we have two options. First, if that email address is really yours, you can add it to your payment processor's main account and you'll receive the associated payment. The second option is for you to contact us using a support ticket so that we can try to cancel the transfer but it's not always possible.

  • Contact us: If none of the above works, please contact us. Problems may occur during the transfer and we'll try our best to make it right.

 

* What is the minimum value to cashout?

The minimum amount paid is $0.10 on the cashout.
 

* I've made a purchase but my account wasn't credited

Don't worry.

Sometimes it may happen that we don't receive payment confirmations from the payment processors or they can delay their delivery.
Either way, you can always contact us using a support ticket and we'll take a look into it.

 
Design by PtcBuxMaker.com Start your own PTC Website